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I want to make sure that I distinguish between net-promoter score and the ‘very disappointed’ number. I do think that they’re actually different. I would say, for example, that Virgin America probably has a pretty high net-promoter score but if you look at it, it’s not that differentiated from different airlines, so, in a sense, net-promoter score becomes more important in a relatively undifferentiated category. The question that I’m talking about, if you’re a brand new company coming into a category that exists and you’re not very differentiated, you don’t have a chance. Therefore, you have to start by being able to create a must-have product. It’s not that you don’t have a chance, because clearly Virgin America would be an example of a relatively new company that has been successful. To me, I wouldn’t put my money on companies being able to come in with a nice-to-have product and a high referral rate, a high recommendation rate, but on a nice-to-have product. I would always put it on the must-have product because of the sticking. The one thing that a high net-promoter score is that you’re a lot more vulnerable if you suddenly burn your relationship with users, that net-promoter score could drop overnight. One bad Puerto Rico move. Where, if you’re a must-have product, you can screw up many things on the relationship with the users, but if they don’t’ have a good alternative they’re going to stick with you. They’re going to hope an alternative comes out, so you should definitely maintain a good relationship with users. I just wanted to separate, I think having a good number on that does generally correlate to a good recommendation rate, so there’s some correlation, but I think for a start-
Up that net-promoter score is not as important n the early days. Fortunately, in the case of Eventbrite, they were really strong on both numbers. The ‘very disappointed’ number to me is something that is essentially a milestone for the business to basically say, ‘We’ve created something that is now a must-have and we can go from that super low-burn, super patient, conservative mode of just gathering feedback, where it may take us years to get there.’ To ‘All right. This is an inflection point in the business where our priorities have changed. We want to start growing this business as quickly as possible. There’s a few things we need to do first so that we can efficiently grow the business.’ That’s the part where I come in to essentially help them get through those parts quicker because I’ve done it multiple times.

scent-systems:

When you are looking for a way to market your business well, you have to make sure that you are able to use good branding strategies . The main one that small business owners are using is the traditional marketing through television and radio. However, there are many that should be using something…

4screens:

Ha… so this is what they teach in business school, apparently?

4screens:

Ha… so this is what they teach in business school, apparently?

wearethe99percent:

Back in 1995, Information Technology jobs were the jobs of the future.  I went into IT and worked for two different companies for a couple years each before starting my own consulting company.
I worked hard and my customers liked the quality of the service I provided.   I had three employees at one point.  
I felt like my employees were dependent on me for their livelihood.  I was a “good boss”, I even offered health insurance benefits.  Next to payroll itself, health insurance was my company’s biggest expense.
We went on like this for over 8 years.  We weren’t rolling in dough, but we were getting by.
When the economy began to stiffen up, getting by turned into scraping by.  I spent a good portion of my time chasing after customers to pay their bills.  I began to experience minor health problems which my doctor advised me were stress related.
I had to get rid of one employee who was stabbing me in the back.  A year or so later another employee left for greener pastures.  I eventually had to let the last one go as I closed up shop.
Paying for employee benefits definitely contributed to the lackluster success of my business.  If I had been more of a “bastard boss”, I’d probably have been ok.  
I threw everything I had into my company figuring that when the business grew, I’d get it back.   
I’m in my early 40’s now.  I don’t own my own home or any other property for that matter.  I don’t have any retirement savings.  No IRAs.  No 401k.  I drive a 12 year old car.  I incurred a ton of debt, much of which is penalty fees from when the company got behind in state taxes and worker’s compensation payments.  
I have a public sector job now, which is a lot of frustrating work for a salary that barely covers my monthy expenses, and doesn’t leave me anything to do about my debt.  
If I can manage to stay in this job for at least 20 years, I’ll be eligible to get something from the state pension system when I retire at 65, if the state pension system doesn’t go insolvent before then.  
It takes me a few minutes every morning, when I look in the mirror, to talk myself out of the belief that I am a failure.  
I know that there are other people who have even less than I do, and that makes me sad, sad for my country, sad for this world.
The Occupy movement gives me hope.
Hope for a future where financial might does not make moral right.  
Where no one is “too big to fail”, and where we do hold these truths to be self evident, that all men are created equal, regardless of how much money they do or don’t have in their pockets.
My name is Jon
I am the 99%.
 I wonder how much time the 1%  really spend counting their lucky stars?

wearethe99percent:

Back in 1995, Information Technology jobs were the jobs of the future.  I went into IT and worked for two different companies for a couple years each before starting my own consulting company.

I worked hard and my customers liked the quality of the service I provided.   I had three employees at one point. 

I felt like my employees were dependent on me for their livelihood.  I was a “good boss”, I even offered health insurance benefits.  Next to payroll itself, health insurance was my company’s biggest expense.

We went on like this for over 8 years.  We weren’t rolling in dough, but we were getting by.

When the economy began to stiffen up, getting by turned into scraping by.  I spent a good portion of my time chasing after customers to pay their bills.  I began to experience minor health problems which my doctor advised me were stress related.

I had to get rid of one employee who was stabbing me in the back.  A year or so later another employee left for greener pastures.  I eventually had to let the last one go as I closed up shop.

Paying for employee benefits definitely contributed to the lackluster success of my business.  If I had been more of a “bastard boss”, I’d probably have been ok. 

I threw everything I had into my company figuring that when the business grew, I’d get it back.  

I’m in my early 40’s now.  I don’t own my own home or any other property for that matter.  I don’t have any retirement savings.  No IRAs.  No 401k.  I drive a 12 year old car.  I incurred a ton of debt, much of which is penalty fees from when the company got behind in state taxes and worker’s compensation payments. 

I have a public sector job now, which is a lot of frustrating work for a salary that barely covers my monthy expenses, and doesn’t leave me anything to do about my debt. 

If I can manage to stay in this job for at least 20 years, I’ll be eligible to get something from the state pension system when I retire at 65, if the state pension system doesn’t go insolvent before then. 

It takes me a few minutes every morning, when I look in the mirror, to talk myself out of the belief that I am a failure. 

I know that there are other people who have even less than I do, and that makes me sad, sad for my country, sad for this world.

The Occupy movement gives me hope.

Hope for a future where financial might does not make moral right. 

Where no one is “too big to fail”, and where we do hold these truths to be self evident, that all men are created equal, regardless of how much money they do or don’t have in their pockets.

My name is Jon

I am the 99%.

 I wonder how much time the 1%  really spend counting their lucky stars?

askjk:

OKAY FIRST ORDER OF BUSINESS, FUCKNUTS, IS THAT I’M NOT SHIPPING. SHIPPING IS FOR EMBARASSING SOCIALLY INEPT KITTEN WRIGGLERS AND HORMONAL PREPUBESCENT EARTH FEMALES. I’M ANALYZING THE RELATIONSHIPS PRESENTED WITHIN A WORK OF FICTION AND POINTING OUT THE ONES THAT, BY ALL RIGHTS, SHOULD HAVE BEEN CANONIZED.
SECONDLY, NO, I’M NOT WRONG, I’M EVEN MORE RIGHT ABOUT HARRY POTTER THAN I WAS ABOUT LORD OF THE RINGS.
CHECK IT OUT, DUMMY.

FIRST OFF, HARRY AND LUNA ARE A PICTURESQUE MOIRALLEGIANCE. BECAUSE HARRY IS THE PRESIDENT OF HORRIBLE EMOTION-DRIVEN DECISIONS INCORPORATED, HE NEEDS SOMEONE TO KEEP HIM REASONABLE AND TO STOP HIM FROM BEING THE INSUFFERABLE DOUCHE THAT HE SO OFTEN TENDS TO BE. LUNA’S PRESENCE, AS I’VE NOTED, KEEPS HIM CALM AND REASONABLE. HE MAKES MUCH LESS TERRIBLE CHOICES WHEN SHE’S AROUND.
HARRY IS ALSO CLEARLY SERVING AS AN AUSPISTICE BETWEEN RON AND HERMIONE FOR AT LEAST SOME PERIOD OF TIME, PARTICULARLY IN THE HALF BLOOD PRINCE. THAT’S NOT TO SAY HE’S NOT UNBELIEVABLY INCOMPETENT IN THE ASHEN QUADRANT BECAUSE, AGAIN, HE’S A HUGE DUMBASS AND I FUCKING HATE HIM AND RON. HERMIONE DESERVED SO MUCH BETTER THAN THOSE TWO. WHICH BRINGS US TO THE NEXT ROMANCE.
HERMIONE AND GINNY SHOULD HAVE ENDED UP HUMAN WITCH MARRIED. FUCK THE FEATURE FILMS. THEY COMPLETELY LEFT OUT THE SIGNIFICANCE OF THE RELATIONSHIP BETWEEN THESE TWO. THEY WERE THE ONLY ONES WHO TRULY CARED FOR ONE ANOTHER AFTER THE HORRORS THEY BOTH ENDURED WHILE THEIR IDIOTIC EGOTISTICAL SELF ABSORBED POORLY-CHOSEN CANONICAL LOVE INTERESTS WALLOWED IN ANGST AND SELF-PITY AND MANPAIN. GINNY AND HERMIONE DESERVED EACH OTHER.
FUCK, OKAY, NEXT WE HAVE DUMBLEDORE’S ASHEN RELATIONSHIP BETWEEN HARRY AND VOLDEMORT. DUMBLEDORE SUCKS FAT HOOFBEAST BULGE AT BEING A MENTOR BUT HIS AUSPISTICIZING TECHNIQUE WORKED LIKE A FUCKING CHARM NONETHELESS. HE KEPT REMINDING HARRY NOT TO GIVE INTO HIS HATE, AND HEY, HE DIDN’T, AND HE WAS ABLE TO FACE VOLDEMORT LIKE A MAN IN THE END AND DEFEAT HIM.
REMUS LUPIN AND SIRIUS BLACK ARE SO UNBEARABLY PALE FOR ONE ANOTHER THAT IT ALMOST PAINS ME. I SHOULDN’T EVEN HAVE TO EXPLAIN THIS ONE. I MEAN, MAKING A POTION TO KEEP HIS VOLATILE WEREWOLF NATURE UNDER WRAPS? LUPIN HOLDING SIRIUS BACK FROM KILLING PETTIGREW WHEN HE HAD THE CHANCE? FUCKING. BEAUTIFUL.
AND LAST, BUT NOT LEAST, THE MOST IMPORTANT RELATIONSHIP IN THE WHOLE SERIES:

THE TRAGIC FAILURE OF A KISMESIS BETWEEN DRACO MALFOY AND HARRY POTTER. FUCK, THIS ONE ALWAYS GETS ME. THEIR OBSESSION WITH ONE ANOTHER REALLY PEAKS IN THE HALF BLOOD PRINCE, AND THEY BOTH KICK ONE ANOTHER WHEN THEY’RE DOWN AGAIN AND AGAIN. THE BLACK PASSION IS JUST. UNBELIEVABLE.
…karkat, i don’t understand. i mean, harry ends up with ginny, and ron ends up with hermione, and they get married and have babies! didn’t you read the epilogue?
FUCK THE EPILOGUE. FUCK IT WITH A RUSTED RAILROAD SPIKE, WHAT KIND OF AN ENDING FOR A STORY WAS THAT? “AND ALL WAS WELL?????” JOHN, I AM PERSONALLY OFFENDED BY YOUR UNQUESTIONING ACCEPTANCE OF THAT PILE OF GARBAGE. THERE’S NO WAY YOU WERE ENJOYING THE STORY TO ITS FULLEST IF YOU WERE SATISFIED WITH THAT BULLSHIT.
no offense, but you don’t seem like you’re enjoying it at all.
and besides, harry and draco don’t hate each other in the end. harry starts to seriously pity him a little in the last book, and he saves his life!
YOU DON’T THINK I KNOW THAT? THAT’S WHAT MAKES IT SO TRAGIC. THEY ABANDON THEIR BEAUTIFUL HATRED BECAUSE HUMAN LITERATURE HAS A RUNNING THEME OF KISMESIS-SHAMING AND-
DID YOU SAY PITY?
oh no.
karkat.
OKAY I THINK YOU JUST SHED SOME NEW LIGHT ON THIS.
THANKS JOHN.

askjk:

OKAY FIRST ORDER OF BUSINESS, FUCKNUTS, IS THAT I’M NOT SHIPPING. SHIPPING IS FOR EMBARASSING SOCIALLY INEPT KITTEN WRIGGLERS AND HORMONAL PREPUBESCENT EARTH FEMALES. I’M ANALYZING THE RELATIONSHIPS PRESENTED WITHIN A WORK OF FICTION AND POINTING OUT THE ONES THAT, BY ALL RIGHTS, SHOULD HAVE BEEN CANONIZED.

SECONDLY, NO, I’M NOT WRONG, I’M EVEN MORE RIGHT ABOUT HARRY POTTER THAN I WAS ABOUT LORD OF THE RINGS.

CHECK IT OUT, DUMMY.

FIRST OFF, HARRY AND LUNA ARE A PICTURESQUE MOIRALLEGIANCE. BECAUSE HARRY IS THE PRESIDENT OF HORRIBLE EMOTION-DRIVEN DECISIONS INCORPORATED, HE NEEDS SOMEONE TO KEEP HIM REASONABLE AND TO STOP HIM FROM BEING THE INSUFFERABLE DOUCHE THAT HE SO OFTEN TENDS TO BE. LUNA’S PRESENCE, AS I’VE NOTED, KEEPS HIM CALM AND REASONABLE. HE MAKES MUCH LESS TERRIBLE CHOICES WHEN SHE’S AROUND.

HARRY IS ALSO CLEARLY SERVING AS AN AUSPISTICE BETWEEN RON AND HERMIONE FOR AT LEAST SOME PERIOD OF TIME, PARTICULARLY IN THE HALF BLOOD PRINCE. THAT’S NOT TO SAY HE’S NOT UNBELIEVABLY INCOMPETENT IN THE ASHEN QUADRANT BECAUSE, AGAIN, HE’S A HUGE DUMBASS AND I FUCKING HATE HIM AND RON. HERMIONE DESERVED SO MUCH BETTER THAN THOSE TWO. WHICH BRINGS US TO THE NEXT ROMANCE.

HERMIONE AND GINNY SHOULD HAVE ENDED UP HUMAN WITCH MARRIED. FUCK THE FEATURE FILMS. THEY COMPLETELY LEFT OUT THE SIGNIFICANCE OF THE RELATIONSHIP BETWEEN THESE TWO. THEY WERE THE ONLY ONES WHO TRULY CARED FOR ONE ANOTHER AFTER THE HORRORS THEY BOTH ENDURED WHILE THEIR IDIOTIC EGOTISTICAL SELF ABSORBED POORLY-CHOSEN CANONICAL LOVE INTERESTS WALLOWED IN ANGST AND SELF-PITY AND MANPAIN. GINNY AND HERMIONE DESERVED EACH OTHER.

FUCK, OKAY, NEXT WE HAVE DUMBLEDORE’S ASHEN RELATIONSHIP BETWEEN HARRY AND VOLDEMORT. DUMBLEDORE SUCKS FAT HOOFBEAST BULGE AT BEING A MENTOR BUT HIS AUSPISTICIZING TECHNIQUE WORKED LIKE A FUCKING CHARM NONETHELESS. HE KEPT REMINDING HARRY NOT TO GIVE INTO HIS HATE, AND HEY, HE DIDN’T, AND HE WAS ABLE TO FACE VOLDEMORT LIKE A MAN IN THE END AND DEFEAT HIM.

REMUS LUPIN AND SIRIUS BLACK ARE SO UNBEARABLY PALE FOR ONE ANOTHER THAT IT ALMOST PAINS ME. I SHOULDN’T EVEN HAVE TO EXPLAIN THIS ONE. I MEAN, MAKING A POTION TO KEEP HIS VOLATILE WEREWOLF NATURE UNDER WRAPS? LUPIN HOLDING SIRIUS BACK FROM KILLING PETTIGREW WHEN HE HAD THE CHANCE? FUCKING. BEAUTIFUL.

AND LAST, BUT NOT LEAST, THE MOST IMPORTANT RELATIONSHIP IN THE WHOLE SERIES:

THE TRAGIC FAILURE OF A KISMESIS BETWEEN DRACO MALFOY AND HARRY POTTER. FUCK, THIS ONE ALWAYS GETS ME. THEIR OBSESSION WITH ONE ANOTHER REALLY PEAKS IN THE HALF BLOOD PRINCE, AND THEY BOTH KICK ONE ANOTHER WHEN THEY’RE DOWN AGAIN AND AGAIN. THE BLACK PASSION IS JUST. UNBELIEVABLE.

…karkat, i don’t understand. i mean, harry ends up with ginny, and ron ends up with hermione, and they get married and have babies! didn’t you read the epilogue?

FUCK THE EPILOGUE. FUCK IT WITH A RUSTED RAILROAD SPIKE, WHAT KIND OF AN ENDING FOR A STORY WAS THAT? “AND ALL WAS WELL?????” JOHN, I AM PERSONALLY OFFENDED BY YOUR UNQUESTIONING ACCEPTANCE OF THAT PILE OF GARBAGE. THERE’S NO WAY YOU WERE ENJOYING THE STORY TO ITS FULLEST IF YOU WERE SATISFIED WITH THAT BULLSHIT.

no offense, but you don’t seem like you’re enjoying it at all.

and besides, harry and draco don’t hate each other in the end. harry starts to seriously pity him a little in the last book, and he saves his life!

YOU DON’T THINK I KNOW THAT? THAT’S WHAT MAKES IT SO TRAGIC. THEY ABANDON THEIR BEAUTIFUL HATRED BECAUSE HUMAN LITERATURE HAS A RUNNING THEME OF KISMESIS-SHAMING AND-

DID YOU SAY PITY?

oh no.

karkat.

OKAY I THINK YOU JUST SHED SOME NEW LIGHT ON THIS.

THANKS JOHN.

heyoverbey:

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advancesearch:

By: Ryan Miller

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